• General Ticket & Venue Information & FAQs

    Customer Service

    Please call our Box Office number at 937-278-5993.

    Seating

    We have a three-quarter thrust stage set-up.  This means that patrons are seated on three of the four sides of the stage.  All performances at our theatre are general admission, and seats are selected upon entering the theatre space.  Generally, the house opens 30 minutes prior to the start of the performance, and the earlier you arrive, the better seat selection you will have.  Our house only has about 112 seats, so every seat is a good one.  We can occasionally add seats to accommodate additional patrons if staging for the production allows.

    Disabled Access

    Our facility is designed to allow for wheelchair access.  We have disabled parking along the side of the building (Hugo Street) along with a wheelchair ramp, disabled bathroom facility, and the ability to remove chairs on our stage level to accommodate wheelchairs.  Stage level chairs are also great for those unable to climb stairs.  If using the drop-off zone, please do NOT leave your vehicle unattended.  Please drop-off, park, and then enter the theatre.

    Parking

    We have a parking lot behind our building.  The parking log can be accessed from Hugo Street or Bainbridge Street.

    Audio Assistance – Hearing Challenged (Effective 1/1/2018)

    For those patrons with hearing challenges, we are pleased to offer an audio listening system (ALS).  For those patrons with either a hearing aid or cochlear implant with a T-Coil setting, we have two loop devices which are designed to be worn around your neck and broadcast directly to your device.  For others, we have six noise cancelling headsets that can be worn over the ears throughout the performance.  If you need hearing assistance, please stop by our Box Office and request an ALS system.

    Photos and Videos

    Due to copyright laws, it is absolutely forbidden to record any performance.  Therefore, please refrain from using any recording devices during performances.  Also, as a result of the copyright law, Dayton Theatre Guild cannot record performances and provide recorded performance to patrons, actors, and/or their families.  In addition to recording, we ask patrons to not take flash photographs during performances.  Doing so can put the actors in danger due to the flash of bright light.

    Restaurants Near DTG 

    Dublin Pub, Wheat Penny, The Trolley Stop, Corner Kitchen, Franco’s Ristorante Italiano, China Buffet, Lucky’s Taproom & Eatery, Roost Modern Italian, Blind Bob’s, Oregon Express, Jay’s Seafood, Salar Restaurant & Lounge, Lily’s Bistro, Thai 9

    Opening Night Reception 

    As a tradition, after the performance opening night we have a reception.  The reception is free and normally includes light hors d’oeuvres and refreshments.  For the 2017-18 season, Wheat Penny generously provides our opening night reception with their delicious pizzas.  Wheat Penny is also a great place to dine before the show.  Make sure to tell them the Dayton Theatre Guild suggested a visit.

    Intermission

    Not all (but most) of our productions include an intermission.  However, for those that do include an intermission, we have a tradition of providing free home baked goods.  This is only possible through the generous support of patrons that bake at home and provide them to us to thank our patrons.

    Website Security

    When you access the ticket system through the Dayton Theatre Guild web page, the page will not necessarily look like it is a secure web page.  This is because you are accessing it through a frame.  Although the frame is secure, we know some will be uncomfortable making a purchase if they are not aware of how to verify the security of the frame.  Therefore, you can also access the ticket system directly at daytontheatreguild.thundertix.com to show that you are on a secured page.

    Ticket Prices (Individual)

    Our 2018-19 ticket prices are as follows:

    Adults                   $19.00*

    Seniors                 $17.00*

    Students              $12.00*

    Student RUSH   $6.00    Only available at the theatre.  These tickets are for students that are willing to stand by and wait until the final five minutes before the show starts in order to buy tickets, if tickets are available.  However, we cannot guarantee RUSH tickets will be available.

    *The prices show above do NOT include a $1.00 per ticket service fee charged to patrons who purchase tickets online.

    Ticket Purchase Venue Terms and Conditions Policy

    **By clicking on the “Confirm Order” button you confirm you understand and agree to the following:** **ALL SALES ARE FINAL! ** TICKETS NOT CHECKED-IN 10 MINUTES PRIOR TO CURTAIN WILL BE RELEASED TO THE WAITLIST. If using a Gift Certificate/Voucher, please be sure to bring the document(s) with you to the theatre and present to the Box Office or Host. Tickets will be good until 10 minutes prior to curtain. If you have not presented your tickets at that time, the seats will be made available to other patrons. Patrons will not be permitted to enter theatre while the performance is in progress. This regulation is in the best interest of other patrons and the actors. We accept no responsibility for inconvenience to latecomers and will make no adjustments on account of it. Tickets are only good for the date purchased. There are no refunds. However, we will do our best to reschedule to another date if tickets are available. We reserve the right to refund the purchase price and refuse admission. No recording devices are allowed in the theatre. Inclement Weather Statement: In the event of inclement weather, we will post CANCELLATIONS on our website and on our main number of 937-278-5993. If NO CANCELLATION message is noted, the show will go on as scheduled.

    Ticket Prices (Group)

    To qualify for group pricing you need to have at least ten (10) or more individuals in your group.  To purchase group tickets, visit our Tickets Page.  Select the production and date you wish to attend.  On the Ticket Selection Page, add at least ten (10) tickets (Adult and/or Senior) to your order.  On the Checkout Page, enter the Coupon Code: GROUP in the Coupon Box and click the Apply Button.  A ten percent discount will be applied to your order.  Complete the remaining required fields on the Checkout Page and click the Confirm Order Button.

    Ticket Prices (Season)

    Season tickets are only sold during the first two productions of the season.  After the first production of the season has closed, season ticket prices are reduced to reflect one less production.

    What Are Your Box Office Hours

    We are an all-volunteer organization.  During the week (M-Th) – While we do NOT have volunteers on-site at the theatre to answer calls and process ticket orders, you can call 937-278-5993 to reach our Box Office volunteer or leave a voicemail message.  During performances (F-Su) – Our Box Office will open one hour prior to the performance.  You can purchase tickets for that evenings performance or future performance as well.  Please be aware that our Box Office is only open during the run of productions and only open for the one hour prior to the start of the show.  In other words, the Box Office is only open from 7-8 PM on Fridays, 2-3 PM on Sundays, and 7-8 PM the first Saturday and 4-5 PM the second and Third Saturday.

    Online – Our tickets system is available 24 x 7 x 365.  It is the easiest and fastest way to process ALL ticket requests.

    Will You Hold a Ticket for Me So I Can Pay for It At the Theatre

    Our ticket system is not designed to manage both purchases and holds.  Therefore, we cannot hold tickets for future payment.  In order to guarantee a ticket, you much purchase it.

    What Methods of Payment Are Accepted

    At the theatre we accept Cash, Checks, Visa, MasterCard, Discover, American Express, and Debit Cards.  You can also use your smartphone to pay with Apple Pay and Google Wallet.  Online we accept Visa, MasterCard, Discover, American Express, and Debit Cards.

    My Order Fails Because of an Address Problem

    Having problems with your order.  We have found that patrons who receive their card statements at a PO Box must enter the numeric portion first.  (Example:  123 PO Box)

    In addition, if you split your time between two residences, make sure you are using the address where your credit card company sends your statements.  For example, you live in FL in the Winter and OH in the Summer.  If you order fails because the address and zip code do not match, it could be because your credit card company is sending your statement to the other address.  Try entering your other address on the order screen.

    Ticket Printing

    We no longer use physical paper tickets you print at home.  Instead, we perform a Theatre Check-In as you entering the auditorium.  It saves paper and helps the environment.

    Changing Tickets/Missed Performance

    We always offer the flexibility for patrons to change to a different performance or production.  In the event you need to change the date of your ticketed performance simply visit our website to select your new tickets.  The process is much like purchasing a new ticket.  However, you will select the NEW DATE you want to attend and when you get to the page with the six different ticket types, you will select the Change Performance Date ticket type. If tickets are available for the NEW DATE you want to attend and you get an order number (and confirmation email), you are done/confirmed.  Our box office will receive a copy of your order and return the original tickets to inventory.  If your changing tickets for multiple individuals, and they have their own season tickets, please use the Comments Box to include those details.  An example can be found by clicking on this link.

    Open Season Tickets

    The process of selecting your Open Season ticket is much like purchasing a new ticket.  You will select the Production,  the date you want to attend, and when you get to the page with the six different ticket types, you will select the Open Season Ticket Selection ticket type.  An example can be found by clicking on this link.

    Lost Ticket Confirmation

    If you purchased tickets through our website or through the box office and provided us with an email address, you can always retrieve your order through our website.  Click here to have your order confirmation re-sent to your email address.  Remember, we no longer use paper tickets, so, there is nothing to lose.  Instead, we perform a Theatre Check-In as you entering the auditorium.  It saves paper and helps the environment.

    Can I Give My Tickets to Someone Else

    Of course you can give someone else your tickets.  You have a couple choices.  First option would be to simply have the person attend in your place.  When they enter the auditorium and are asked their name during electronic check-in, they would provide the name of the original ticket holder.  The other option (if the person could not attend on your originally scheduled performance date or you have an open season ticket), would be to use our ticket site to submit a new order, using the Change Performance Date ticket type, to select a new date.

    Email Reminders

    We have turned-on a feature that sends out an email reminder to patrons about upcoming productions they are scheduled to attend.  In some cases, when you have changed the date of your tickets, you may still receive a reminder for the old date.  You can ignore the reminder.  You should also get a reminder (if time allows – 4 days or more) for the newly scheduled performance date.

    Gift Certificates and Vouchers

    Using a Gift Certificate or Voucher is much like purchasing a ticket with a credit card.  However, when you get to the page with the six different ticket types, you will select the Gift Certificate/Voucher ticket type.  You will be required to bring the Gift Certificate or Voucher with you to the theatre on the ticketed performance date and surrender it to the box office.  We also ask that you include comments in the “Comments Box” as to how you obtained the Gift Certificate or Voucher.

    Gift Certificates expire six months from issue date.  However, the value of Gift Certificates never expire.  However, you must present the Gift Certificate in order to utilize the value.  For example, if you received a Gift Certificate and the value was one Adult ticket and it was purchased 5 years ago, the value of one Adult ticket from 5 years ago will be applied to your order.  If ticket prices have increased since that time, you will be required to pay the difference.

    If you would like to purchase a Gift Certificate, click here or call our box office at 937-278-5993.

    Donations

    We are always thankful to take donations.  Donations can come in many forms.  A donation could be cash, baked goods, your time, old clothing, old furniture, or even old household items.  Please use the Contact Us Form or call us at 937-278-5993 and leave a message on our general mailbox.  Be sure to include your name, what you would like to donate, a phone number, and an email.

    Jobs at Dayton Theatre Guild

    We are an all volunteer organization.  We do not have any paid positions.

    Volunteering at Dayton Theatre Guild

    We welcome all volunteers.  Please use the Contact Us Form on the Volunteer Opportunities page or call us at 937-278-5993 and leave a message on our general mailbox.  Be sure to include your name, how you would like to volunteer, a phone number, and an email.

    Privacy Policy

    This privacy notice discloses the privacy practices for (www.daytontheatreguild.org). This privacy notice applies solely to information collected by this website. It will notify you of the following:

    1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
    2. What choices are available to you regarding the use of your data.
    3. The security procedures in place to protect the misuse of your information.
    4. How you can correct any inaccuracies in the information.

    Information Collection, Use, and Sharing
    We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

    We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

    We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

    Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

    Your Access to and Control Over Information
    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

    • See what data we have about you, if any.
    • Change/correct any data we have about you.
    • Have us delete any data we have about you.
    • Express any concern you have about our use of your data.

    Security
    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

    If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 937-278-5993.